Return and Refund Policy
Thanks for shopping / printing with Printmystuffsg.
If you are not entirely satisfied with your purchase, we’re here to help.
Printmystuff is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. At the initial stage of order Printmystuff will process Quality checks for errors in the Artwork submitted, such as resolution, bleed, size and etc. You will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are responsible for the decision made and we’ll respect the your decision and the instructions given.
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
- Spelling, punctuation, or grammatical errors made by you.
- Inferior quality or low-resolution of uploaded images.
- Design errors or color selection errors introduced in the artwork file creation process submitted by you.
- Errors in user-selected options such product type, size, finishing options, or quantity.
- Incorrect dimensions, image orientation, or file submission in accordance with Printmystuff specifications.
- Color match guarantee without a hardcopy proof approval.
- Delivery delays due to improperly prepared files.
- Duplicate orders by the customer.
- Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Shipping and Delivery
- Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
- Damage to the products arising after delivery to you.
- We will only reprint orders if it’s damaged before sending out to you.
- We reserve the right to have you return the original order before reprinting or refunding your order.
We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
Printmystuff will reprint or provide a refund (if it’s qualify).
You have 3 days to return the item from the date you received it.
To be eligible for a return, we require a couple of things.
– Your item quantity must be unused and fully returned in the same condition that you received it.
– Your item must be in original packaging,
– Your item needs to have black and white proof of purchase.
– Please return the item to our Office’s address.
Once we receive your item, we will inspect it and notify you that we have received your returned item. You may choose to re-print or refund and let us know by 3 days from the date you received the item.
If your return is approved, we will either:
– Initiate a refund to your bank account or by cheque.
– reprint the product
You will be responsible for paying for your own shipping costs for returning your item and receiving the re-print item. Shipping cost are non-refundable.
Please note: Products on Sales & Promotion are non-returnable.
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Printmystuff the current Returns/Refund/Reprint Policy will apply.
We guarantee that our printed products will not be defective in accordance with industry standards. You may contact Printmystuff and a representative will be pleased to help address any general issues you may have with your print job.