Terms and Conditions

Welcome to Printmystuff.sg, this website is operated by CP (Registered under 53233563E). Printmystuffsg is registered in Singapore, governed by Singapore Company Act, under the Business Registration Number as stated above. Our working office is at Attrix Building, 82 Lor 23 Geylang, Level 3, Singapore 388409.

We reserve the right to change these Terms and Conditions at any time, provided that we will post the changes on this page and will indicate the date these terms were last revised. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Use. If you do not agree to abide by these or any future Terms and Conditions, then do not use or access (or continue to use or access) the Site. If a change affects your legal rights as a user of the Services, we will attempt to notify you via email prior to the change’s effective date; however it is your responsibility to regularly check the Site to determine if there have been changes to these Terms and Conditions and to review such changes.

Printmystuffsg Satisfaction Guarantee

Printmystuff stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at +65 8753 0413 within 3 days from the date you receive your order.

Printmystuff is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. At the initial stage of order Printmystuff will process Quality checks for errors in the Artwork submitted, such as resolution, bleed, size and etc. You will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are responsible for the decision made and we’ll respect the your decision and the instructions given.

Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:

File Submissions

  • Spelling, punctuation, or grammatical errors made by you.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors or color selection errors introduced in the artwork file creation process submitted by you.
  • Errors in user-selected options such product type, size, finishing options, or quantity.
  • Incorrect dimensions, image orientation, or file submission in accordance with Printmystuff specifications.
  • Color match guarantee without a hardcopy proof approval.
  • Delivery delays due to improperly prepared files.
  • Duplicate orders by the customer.
  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

Shipping and Delivery

  • Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
  • Damage to the products arising after delivery to you.
  • We will only reprint orders if it’s damaged before sending out to you.
  • We reserve the right to have you return the original order before reprinting or refunding your order.
  • We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.

Payment

All prices and amounts shown on this Site are in Singapore. Dollars (SGD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.

Once a print job has been approved by you and “sent to print” on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Printmystuff’s prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.

Please note that no work will proceed on any print job in your order until full payment is received by Printmystuffsg.

Payment Methods

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated.

Eligibility

Use of the Site is void where prohibited. This Site is intended solely for users who are eighteen (18) years of age or older. If you are registering as a business entity, you represent that you have the authority to bind the entity to this agreement.  By using the Site, you represent that you are 18 or older. If you are signing up for the Site on behalf of your employer, then you represent that you have the authority to bind your employer to our Terms and Conditions.

User Conduct

You are solely responsible for the content and context of any materials you submit through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; or (c) contain a virus or other harmful component. You may only use this Site to make legitimate requests to purchase the products or services offered, and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Printmystuffsg. 

Color Accuracy and Hardcopy Proofs

Printmystuff will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.

The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 80% of the final proof you approved or Printmystuff will reprint your job at no charge. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.

Artwork Files

You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Printmystuffsg. Please use our online guideline to assist you in creating print-ready files. We also offer design services for a fee.

You certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Copyright Notice

You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works of Printmystuff and/or various third-party providers (“Providers”). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject Under Singapore’s Copyright Act, it is a criminal offense for a person or company to conduct wilful copyright infringement. The statute of limitations for copyright infringement in Singapore is six years. You’re responsible for the artwork submitted to us.

Use Restriction

You may only use this Site to make legitimate requests to purchase the products or services offered (each, a “Request”), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Printmystuff. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Printmystuff’s prior written consent is prohibited.

Privacy

You confirm that you have read, understood and agree to the Printmystuff Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Printmystuff its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the Printmystuff Privacy Policy.

Links to other Web sites and Services

To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to Printmystuff, and are neither its employees nor agents.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the “Agreement”) between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

Last updated on 01/02/19